FAQs
What happens if I miss a session?
Don’t worry, your tutor will make sure to catch you up on the next class. We cannot offer any refunds for missed sessions during a course, but you are welcome to book onto an Open Session to finish your pieces and make up the time. Please note that these sessions do not include tuition in the same way your course does.
How long does the kiln firing take?
Firing can take up to 4 weeks, we will contact you when your pieces are ready to collect.
Can I get a refund if I want to cancel my booking?
Let us know as soon as you can, if you want to cancel your booking. If you let us know more than 14 days ahead of the course start date, you will receive a full refund, minus a 10% admin fee. Within 14 days of the course starting, you will not be able to receive a refund, unless your place on the course is filled by someone else. If your place is filled by someone else, you will be offered another date for the workshop, or credit to use against another course.